What is the 16 Regional Cities Services Improvement Program?

    The NSW Government is rolling out the 16 Regional Cities Services Improvement Program which is a commitment to improving public transport services throughout regional NSW. Improvements to regional public transport services aim to provide better connections to where customers need to go for work, schools, health, and social and recreational activities. 

    The program consists of two work streams - top priorities and holistic transport planning. Both streams will be carried out for the identified 16 regional cities around NSW.

    What are the objectives of the program?

    • Better meet customers travel needs 
    • Provide equitable access to public transport 
    • Provide integrated, multi-modal, end-to-end journeys
    • Provide cross border journeys (Albury, Queanbeyan and Tweed Heads)
    • Improve customer information
    • Improve asset usage and operational efficiency
    • Streamline service offerings

    How will the bus service changes be implemented?

    The Top Priorities phase introduced some targeted early service improvements to the existing bus network. These were delivered in 2020. 

    Following the introduction of the top priority service improvements, a more extensive review has now started.

    The Holistic Planning phase will include a review of the whole public transport network in the identified scope, identification of travel needs and gaps to help develop and deliver an integrated transport services plan. These are expected to be completed by late 2023.

    What stage are you up to in Greater Nowra?

    Top Priority service improvements were delivered in Greater Nowra on 21 September 2020. This means we have started the Holistic Planning phase for Greater Nowra.

    We are now in seeking feedback from public transport users and the wider community in the Greater Nowra area about how the local transport network is used, and service needs and desires. This will help inform future planning to create a better bus network for Greater Nowra.

    You can submit your feedback by 5 February 2021 online at yoursay.transport.nsw.gov.au/better-bus-network-xxxx, by calling 1800 717 528, emailing regionalcitiesprogram@transport.nsw.gov.au or by post to 16 Regional Cities, TfNSW, PO Box K659, Haymarket NSW 1240.

    What’s next?

    We will consider community and stakeholder feedback in developing service changes and keep the community informed about any decisions. The changes are expected to be implemented in 2022.

    Is the NSW Government making changes to bus networks in other cities too?

    In December 2019, the Tweed benefited from more than 450 additional weekly services to the Tweed bus network. 

    In March 2020, Wagga Wagga received a boost to bus services with a new timetable delivering more than 240 extra bus services a week. 

    Planning is progressing for other regional cities, which include:

    • Wagga Wagga
    • Coffs Harbour 
    • Tweed Heads 
    • Grafton 
    • Griffith
    • Albury 
    • Bathurst 
    • Queanbeyan
    • Orange 
    • Tamworth 
    • Dubbo 
    • Armidale 
    • Parkes 
    • Lismore 
    • Port Macquarie 


    Will there be some changes to school services?

    There is potential for changes to school services and we welcome feedback on all local and school services as part of this consultation.

    Will bus trips cost the same?

    There are no proposed changes to the cost of bus trips. More information about regional bus fares is available at transportnsw.info/tickets-opal/regional-tickets-fares/regional-buses-fares.

    When will these cities get Opal?

    • At this stage there are no plans to expand Opal to regional networks outside of the greater Sydney area. 
    • Information about Opal and Opal updates is available at transportnsw.info/opal.

    How can I get additional information?