Next Rail Stakeholder Engagement Survey

Next Rail, an Incentivised Delivery Entity (IDE) comprising of John Holland Group, Jacobs and Transport for NSW is delivering various infrastructure upgrades to the Sydney Trains heavy rail network.

Next Rail strives to develop and maintain strong relationships with our valued stakeholders across our projects. We are always looking for ways to improve how we engage with our key stakeholders and would invite you to let us know how we can better communicate with you.

We would like to invite you to complete a short survey (approximately 5 - 10 minutes) by COB Friday 19 August 2022 so we can identify areas that are working well and those that need improvement.

We value your time and assure you that your feedback will be communicated to the relevant directors in Next Rail to ensure continuous improvement in how we engage with you.

How to provide feedback

For each question, please highlight the score that corresponds with your assessment of Next Rail's performance and where appropriate, provide comments to assist us in understanding the assessment of our performance.

If you, or an elected representative, are unable to complete this survey within two weeks, we request that you please advise us so we are able to select another representative on this occasion.

Scoring Points Description

Next Rail will be scored on a sliding scale of 0-9. 0 being unsatisfactory, 1-4 being below expectations (from poor to slightly below minimum requirements), 5 being the mid-point (minimum conditions of satisfaction), 6-8 being exceeds expectations (from slightly above to significantly above minimum requirements) and 9 being outstanding.

Please provide comments for each score you provide from 0 to 9 (scale below) in the comments section.

For scores below 6, we would like to schedule a follow up meeting to discuss the feedback with you.

Thank you for taking the time to help us improve how we work with you.

Kind Regards,

Sikandar Azam

Senior Interface Manager