Provide feedback on the way we keep you informed

Next Rail is a partnership comprising of John Holland, Jacobs and Transport for NSW delivering service improvements for customers on the T4 Illawarra Line and T8 Airport Line. These improvements are part of the More Trains, More Services program that over the next ten years will transform the rail network and provide customers with more reliable, high capacity turn up and go services.

Next Rail would like your feedback on the way we keep you informed about construction activities relating to the projects we are delivering. This survey will take no more than five minutes to complete and will be used to inform and improve the way we communicate with our stakeholders and the community.

All data and information collected will be used solely for the purposes of communicating with you about these projects. The information you provide will be kept confidential.

What group best describes you?

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Select option

In the last 12 months, which forms of contact have you had with the project? (You can select more than one)

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Paper notifications about construction activities

Email notifications about construction activities

Direct contact with a representative of the project team via phone, email or face-to-face

To what extent would you say you are being informed of construction work in a timely manner?

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Rate

Very satisfied

Satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Dissatisfied

Very dissatisfied

How would you rate the quality of the information you have received about the project based on the following criteria?

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Easy to understand

Excellent

Average

Poor

Clear maps/diagrams

Excellent

Average

Poor

Accurately describes the work and its impacts

Excellent

Average

Poor

If you have provided feedback or communicated with the project team, to what extent do you feel that your feedback has been considered and addressed?

Rate

Very satisfied

Satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Dissatisfied

We are always exploring ways to better connect with communities while minimising impacts on the environment.

To reduce paper waste, we are transitioning to digital notifications in early 2023. This means you will no longer receive paper notifications, unless requested. Instead, we will contact you via email when there is construction work that might impact you.

We appreciate that digital communication is not for everyone. If you would like to continue to receive paper notifications, simply let us know below.

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Select option

Do you have any suggestions on how we could improve our communications with you or is there any other feedback you would like to provide?

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